WELCOME TO CHARMING CHARLIE'S MAGICAL BALM CO.
You say your balms are magical, can you assist me in conjuring up a spell?
Although our balms do magically rejuvenate, hydrate and moisturize your beard and your best friend's paws and snout they cannot aid in casting spells on enemies, summoning demons or the dark lord himself. Our apologies for the deceitful marketing tactic used to drive sales.
Do your products contain synthetic fragrances or other petrochemicals?
We do not use synthetic fragrances or other petrochemicals in any of our products. We believe these chemicals can be harmful to the skin and the planet.
Do you list all your ingredients?
We take great pride in our products and list every ingredient included.
You will never find us hiding behind words like fragrance, perfume or a proprietary blend of essential oils.
What if I’m allergic to one of the ingredients?
If you are allergic to any of the ingredients listed please consult a physician before use. If irritation occurs while using, discontinue use. If irritation persists, consult a physician. If you don’t have a physician, Google “physicians near me” and choose one.
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
What countries do you ship to?
All our unscented products ship internationally.
This includes Paw Armour, Paw Rescue and Snout Saviour for our best friends and Buck Naked for the beard.
Currently our scented beard balms and oils only ship within Canada but we are hoping to include our friends worldwide soon.
Who do you use for shipping?
We use Canada Post for all our shipping needs.
Canadian and US orders are shipped by Expedited Parcel. US orders are shipped by air.
International deliveries are completed by International Air
What are your flat rate shipping costs?
Canada and the USA - CAD $9
International - CAD $18
How will I be able to track my order?
You will receive a Canada Post tracking number when your purchase is shipped. Please give up to 24 hours for the tracking number to become active.
I didn't receive a confirmation email with my order number. What now?
Please check your junk email first. Sometimes the true importance of a Charming Charlie's Magical Balm Co. email isn't recognized by a provider. Criminal? No, but it should be.
If you still can't find the receipt please reach out to us for another copy at support@ccbalms.com.